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      How can I include an email address in my safe sender list?

      Configure your email client to direct important notifications to your inbox.

      Email clients like Gmail, Outlook, Yahoo, among others, sift through incoming messages, directing spam or junk emails away from your inbox to maintain its safety. However, some times, they may classify legitimate messages as spam by mistake.

      To guarantee that you receive important notifications from Simera, we advise initiating a process to pre-approve certain email addresses. This process adds contacts to a safe sender list, ensuring the correct emails make their way to your inbox.

      Important addresses to include in your safe list

      Simera may send emails for invoices and account settings information. Here are the emails that should be included in your safe sender list.

      Simera might send emails concerning invoices and account settings details. Below are the emails that should be added to your safe sender list.

      Sender Email
      Simera info@simera.me
      Versapay no-reply@versapay.com

      How to include contacts in safe lists on popular email clients

      Many email clients offer a "safe sender" feature for trusted contacts within the address book.

      To add a trusted contact in some of the leading email clients, ensure every member of your company follows the steps detailed below:

      Email Client Include an address in your safe sender list Retrieve email from the Junk folder
      Gmail
      1. Click on the email to open it
      2. Hover over the From address
      3. Choose Add to Contacts

      1. Select the email 


      2. Click Report not spam
      Apple Mail (desktop)
      1. Click on the email to open it
      2. Hover over the sender's address
      3. Click the down arrow and choose Add to contacts

      1. Select the email


      2. Click Move to inbox
      Apple Mail (iPhone)
      1. Click on the email to open it
      2. Click on the From address
      3. Click the down arrow
      4. Click Create New Contact > Done

      1. Select the email


      2. Click the down arrow


      3. Select Mark as Not Junk
      Outlook
      1. Click on the email to open it
      2. Under the Message tab, choose Junk > Never Block Sender

      1. Select the email 


      2. On the Message tab, select Report Message > Not Junk
      Yahoo
      1. Click on the email to open it
      2. Hover over the From address
      3. Choose Add to Contacts, then click Save

      1. Select the email 


      2. Then click Not Spam
      AOL Webmail
      1. Click on the email to open it
      2. Click the From address
      3. Choose Add Contact
      4. Input the first and last name
      5. Click Add Contact

      1. Select the email to open it

      2. Click OK to mark it as not spam